PinaDate.com: Privacy Policy

WHEN YOU ACCEPT THIS PRIVACY POLICY

By using our Services, you are accepting the conditions set out in this Privacy Policy. If you have an account with Linked Services, the rules and legal terms of the respective Linked Service apply.

AGE RESTRICTION

Persons under 18 years of age are not allowed to use our Website or any of our Services, as they are not targeted at persons under the age of 18. Any personal data we receive from users we believe to be aged 18 or under will be removed from our database.

If you believe that we have collected, used or disclosed personal data of a person under the age of 18 (or the age of majority in your jurisdiction), please contact our support team so that we can take appropriate action.

WHAT DATA IS PROCESSED AND HOW

We process different types of personal data depending on how you interact with our Services. Below is an overview of the data categories we collect and the key activities involving how we process that data.

DATA CATEGORIES PROCESSED

To make our data practices transparent, we classify the information we collect into the following standard categories:

• Profile Data: Name, username, user ID, gender, age, birthday, sexual orientation, preferred location, profile pictures, and facial images.
• Contact Data: Email address, phone number, and physical address.
• Sensitive Personal Data: Race, ethnicity, sexual preferences/experiences, political/religious affiliations, union memberships, or biometric information.
• Content Data: Photos, videos, metadata, and uploaded media files.
• Transaction Data: Billing information, transaction IDs, timestamps, and pseudonymized payment details (e.g., credit card expiration dates).
• Communications Data: The content of text, voice, and video messages, recipient IDs, timestamps, and IP/device identifiers.
• Support Data: Information disclosed during customer support inquiries.
• Technical Data: Device IDs, operating system, app version, IP address, network status, and interaction metrics (such as bot-detection mouse movements).
• Location Data: Real-time physical location via GPS, Bluetooth, Wi-Fi, or IP address.
• Analytic Data: Pages viewed, browsing behavior, match scores, credit balances, and feature usage.
• Cookie Data: Preferences, statistical metrics, and clickstream data collected via cookies and server logs.
• Social Media Sites Data: Public profile details and friend lists received when logging in via third-party accounts (e.g., Google or Meta).
• Identity Verification Data: Government-issued IDs and biometric verification data processed via our third-party provider (Sumsub).

KEY DATA PROCESSING ACTIVITIES

We process the data categories listed above through specific operational activities to deliver and secure our Services:

1. Profile Creation and Public Visibility

   When you register, we process your Profile Data to create your account (name, profile picture, bio, interests, etc.). You may voluntarily provide other data that is available in the interface of the Services. Certain profile details are made public to help you to use the possibilities provided by the Service’s interface that may be changed from time to time.

   Caution: Public data may appear in search engines or be downloaded by other users.

2. Automated Decision-Making, Profiling, and AI Functions

   Service delivery: We use algorithms and AI to power core platform features, including user matching, chat topic suggestions, message translation, text-to-voice conversion, and automatic photo verification. When generating matching recommendations, the AI ensures relevance, including geographic, age, gender, account status (exclusion of blocked, banned, or hidden accounts), interest preferences, and account activity.

   Safety & Moderation: We process communications and content data to detect prohibited content, enforce our terms of use, prevent chargeback fraud, and assign trustworthiness to an account or evidence.

   AI Support: Our support chatbot may process query data to assist with profile updates or membership details.

   Please note that none of these automated processing activities produce legal effects or similarly significant effects on you. Still, if you want to have a human intervention, please contact us, and we will do our best to assist you.

3. Service Development, Machine Learning, and Personalization

   We process Profile, Content, Communication, Technical, Analytic, and Social Media Data to develop and improve our services. This includes utilizing machine learning to make our matching and recommendation algorithms work more precisely, as well as creating tailored features and services designed to meet specific customer needs and preferences.

4. Marketing and Linked Services

   We process Contact and Profile Data to send promotional updates, special offers, and newsletters via email, SMS, or linked services. You can opt out at any time using unsubscribe links or text commands.

   To ensure more matching opportunities, we will process your personal data with the LINKED SERVICES operated by the Data Controller or its partners (“Linked Services”).

5. Cross-Device Tracking and Analytics

   If you log in across multiple devices (e.g., phone and laptop), we link your devices to provide a seamless experience. We also use aggregated and technical data to analyze platform trends, measure advertising performance, and improve product offerings.

6. Third-Party and Automated Collection

   We automatically collect Technical and Cookie Data when you access our services to analyze web traffic, optimize usability, and protect against security threats. We also receive data from trusted partners (such as payment processors or fraud prevention agencies) to keep accounts secure.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where you do not provide the personal data detailed in this Privacy Policy, you may not be able to use our Services. Please note that providing incorrect, outdated, or false information may result in our services not functioning properly or at all. To ensure the best experience, we encourage you to provide accurate and up-to-date data.

LEGAL BASIS FOR DATA PROCESSING

We have set out in the table below to map purposes and legal basis for your data processing.

CHANGE OF PURPOSE

We will generally only use your personal data for the purposes for which we collected it. If we need to use your personal data for an unrelated purpose, we will notify you, and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

DISCLOSURES OF YOUR PERSONAL DATA

We disclose your data when

ENGAGING OUR SERVICE PROVIDERS AND STAFF

The personal data processing is carried out using computers and/or IT-enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the personal data is accessible to certain types of persons in charge, involved with the operation of our Services (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communication agencies) appointed, if necessary, as Data Processors by the Data Controller.

We also share your personal data you provide to us with specially selected service providers who assist us in delivering the products and services we offer for the sole purpose of providing the services or when we consider their services or products to be of interest to you. These service providers must adhere to strict confidentiality and data transfer obligations in a way that is consistent with this Privacy Policy and the agreements we enter into with them. We may cooperate with external service providers to:

• oversee a customer personal data database;
• help us in sending out emails, sms (message and data rates may apply), and presents;
• help us with direct marketing;
• assist us with storage and data analysis;
• prevent fraudulent activities;
• help us in maintaining, developing and improving our systems/websites/applications/services;
• collect payments,
• offer additional features based on your request (e.g., make a personalized sticker with your photo),
• verify your identity and age, including checking your biometric data while capturing your face, by Sumsub as provided in Sumsub Privacy Notice.

IN LINKED SERVICES

Depending on how you are using our Services, your needs and preferences, and to provide you with optimal matching possibilities, your data is disclosed to linked services, operated by the Data Controller or its partners.

IN PARTNERSHIPS, AFFILIATES AND AUDIT

We may disclose your personal data to other third parties such as our partners, consultants, group companies and affiliates, external audit and assessment suppliers, provided they ensure the required level of confidentiality and privacy according to the applicable laws.

TRANSFER OF BUSINESS

If the business of Data Controller is subject to transfer, merger, acquisition, and events alike, your personal data will be transferred or copied to the respective successor.

HAVING TO LEGAL DEFENCE

When it is necessary to, (i) satisfy any applicable law, regulation, subpoena/court order, legal process or other government request, (ii) enforce our Terms of Use Agreement, including the investigation of potential violations thereof, (iii) investigate and defend ourselves against any third party claims or allegations, (iv) protect against harm to the rights, our property or safety, our users or the public as required or permitted by law and (v) detect, prevent or otherwise address criminal (including fraud or stalking), security or technical issues, we will share your personal data to the respective legal agents and enforcement bodies concerned upon verifiable and legitimate request.

CONDUCTING INTERNATIONAL TRANSFERS

As we have subsidiaries, affiliated and partner companies or engage third parties for purposes described in this Privacy Policy which may be located in countries other than the European Economic Area (“EEA”), we, and those to whom we disclose your data, may transfer your information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. We will utilize respective safeguards available in applicable laws to secure such transfers, like approved certification schemes, code of conduct, Binding Corporate Rules (“BCRs”), and standard contractual clauses approved by the authorized bodies.

RETENTION OF YOUR PERSONAL DATA

HOW LONG WE RETAIN YOUR DATA

We will retain your personal data for as long as necessary to fulfill the purposes for which we collected and/or processed it. Please note that we must retain a minimum set of personal data following our statutory laws: satisfying any legal, accounting, security, or reporting requirements, which may vary from a few months following a certain official and verifiable inquiry made by the authorised body to three to five years’ limitation periods prescribed in our personal statute for different obligations and violation types from the last activity that happened.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

HOW WE DELETE YOUR DATA

The Personal data is processed at the Data Controller’s premises and on cloud infrastructure and in any other place where the third parties are located. We also retain backups of the Services, including your personal data, on a rolling basis according to our internal data retention, disaster recovery, and business continuity policies. Our backups are stored off-site in the European Union, the United States, and other countries where we operate, in secure facilities to help ensure the protection of your personal data and the Services.

Please note that changing or deleting your personal data will only change or delete the data in our database for future activities and for managing future communications. These changes and deletions may not entirely change or delete emails or personal data our Services may have already forwarded to other users or credit card companies or any other third parties, as they might still retain part of the data for their legitimate or lawful purposes.

If you undergo identity verification or photo authentication involving biometric data (processed via our third-party provider, Sumsub), our providers and we will permanently destroy your biometric identifiers and biometric information no later than three years after your last interaction with our Services, or immediately once the initial purpose for collecting or obtaining such data has been satisfied, whichever occurs first.

Please note that, even after termination of Services and deletion of any personal data, as well as termination of any license granted hereunder, some content may continue to exist because of cached internet pages beyond our control.

HOW TO DELETE DATA UNDER APPLICABLE LAWS

If you wish to delete personal data we process about you per applicable laws, send a request as provided in the WHO WE ARE section. Processing of your request will take some time to take effect.

EXCEPTIONS FROM DELETION

If you delete your personal data from our Services, but continue to use other Linked Services, you may continue to receive emails from us regarding those Linked Services. Please refer to the WHAT DATA IS PROCESSED AND HOW section above for further details.

We keep your personal data, subject to the requirements of the personal data protection laws and our legitimate interests (please refer to the WHAT DATA IS PROCESSED AND HOW section above for more details). In case of your request to delete all your personal data per applicable laws, you agree that your email will be stored in our database to avoid the creation of duplicate accounts and for identification purposes. The email will not be used in marketing activities, nor forwarded to any Linked Services or third parties.

We retain records of fraudulent activity or security threats indefinitely to protect the security and quality of our Services and your personal data. We share these records with third-party service providers to continue to improve the security of our Services and your personal data.

When doing research, gathering statistics, and when reasonably possible for our legitimate interests, we anonymise your personal data (so that it can no longer be associated with you) without further notice to you. The anonymised data is not subject to the deletion request.

CHANGES TO YOUR PROFILE AND OPT-OUT FROM COMMUNICATION

You define which information you store with us and how we communicate with you.

CHANGES IN YOUR PROFILE

You have the right, at any time, to change your personal data in your profile. You are welcome to manage your information in your profile settings (e.g., pencil thumbnail in the section you would like to edit). Please note that updated information is subject to moderation to ensure we deliver safe and quality Services.

SMS MESSAGES OPT-OUT

We will send you an SMS message to confirm your registration. If you chose to receive messages in profile settings, we will send you notifications about updates, alerts, information, promotions, specials, and other marketing offers. You can cancel the SMS service at any time:

1. Just text "STOP" to the short code.
2. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.
3. After this, you will no longer receive SMS messages from us.
4. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly via the CONTACT US section.

Please note that both SMS messages from us to you and from you to us may be subject to interruption due to various events of a technical, governmental, weather, or other nature. We bear no liability for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your mobile provider.

E-MAIL MESSAGES OPT-OUT

You have a right to stop receiving e-mail messages from us. For your convenience, there are a few options for you can choose from: going through the unsubscribe link found at the bottom of each email you receive, sending a request to us, or changing the settings in your profile.

YOUR RIGHTS

We respect your privacy rights granted by the applicable laws. You can exercise your rights by sending the request as stated in the WHO WE ARE section.

Regardless of your location, we will ensure that you have the right to

• Access data we process about you,
• Correct and/or complete your data or incorrect data,
• Delete your data subject to section RETENTION OF YOUR PERSONAL DATA,
• Object to or restrict data processing according to the applicable laws and regulations, and
• Be informed about any activity of the above.

Please note that local regulations may provide other or additional rights to the above as follows:

IF YOU ARE IN THE EU/EEA

Under the GDPR, in addition to the above, you have the right to

• obtain confirmation if your personal information is being processed by us.
• receive your personal information which you provided us with in a structured, commonly used and machine-readable format and have the right to transmit those data to another company, where: (a) the processing is based on your consent or on a contract; and (b) the processing is carried out by automated means.
• withdraw your consent for processing of your personal information at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
• lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of your personal information infringes GDPR.

IF YOU ARE IN THE US

Under CCPA as amended by CPRA, in addition to the above, you have the right to

• prohibit the sale of your personal data. Please note that we do not sell your personal data.
• object to profiling and targeted advertising. You may submit a verifiable request to be opted out of each of the above actions. Please note that these measures may negatively affect your customer experience with our website, app, and third-party services.
• limit our use and disclosure of your Sensitive Personal Information (such as biometric data, precise geolocation, or sexual orientation) to what is necessary to perform the services or provide the goods reasonably expected by an average consumer.

Please note that the privacy laws and rights application vary from state to state. If you are based in the US, please consult your local certified legal advisor for more detailed guidance.

MISCELLANEOUS

OTHER WEBSITES AND APPS

If you click on a link that takes you away from our Services to another website or application, you should remember that the rules and legal terms of our Services no longer apply to the new website or app you visit. All your activity on any other website or application, including those with a link on the Services, is subject to the rules and regulations of that other website or app. We recommend you read all the policies of those websites and apps before sharing your personal data.

LANGUAGE

The official language of this Privacy Policy is English. Any translated versions of this Privacy Policy are provided for convenience only. In the event of any conflict or inconsistency between the English version and any translated version, the English version shall prevail and govern.

YOUR LIABILITY

We reserve the right to replace, modify, or amend this Privacy Policy at our own discretion. It is your responsibility to review this page and check for any Privacy Policy updates. Please note the latest modification date at the bottom of the Privacy Policy.